FAQ

We recommend checking your order as soon as it arrives to make sure everything is correct and in good condition. If you received the wrong item or something is missing, please contact dara customer support immediately with your order number and clear photos of the package and items received.

Please contact us as soon as possible with your order number and the correct shipping address. If your order has not been shipped yet, we will do our best to update the address. Once the order has been dispatched, we may not be able to make changes.

Shipping fees are calculated at checkout depending on your location. The final shipping cost will be shown before you complete your order.

We deliver across most areas in Egypt within 3 to 7 working days, excluding public holidays and major sale periods. Delivery times may vary depending on your location and courier conditions.

dara ships to most areas across Egypt. If your area is not available at checkout, please contact us and we will check whether delivery can be arranged.

Refunds are accepted only in cases where the item is damaged, defective, or different from what was ordered. For approved refund requests, please contact our support team with your order details and clear photos of the issue.

A refund or return request can be submitted within 14 days of receiving your order, provided the item is unused, unwashed, and in its original condition.

If the return is due to a product defect or an error from dara, we will cover the shipping cost. If the return or exchange is requested for personal reasons such as size preference, the customer is responsible for the shipping fees.

You can enter your discount code at checkout in the promo code or discount code field, then click Apply. If the code is valid, the discount will be reflected in your order total.

Simply add your selected items to the cart, proceed to checkout, enter the code in the discount field, and click Apply. Please note that promo codes may have specific terms such as expiry dates, minimum order value, or limited product eligibility.

Yes, you can place an order as a guest without creating an account, unless otherwise required during checkout.

Click on Forgot Password on the login page and enter your email address. You will receive an email with instructions to reset your password. If you do not see the email, please check your spam or junk folder.

Ordering from dara is simple:

• Browse our shop and choose your desired item
  
• Select your size and quantity
  
• Click Add to Cart
  
• Proceed to Checkout
  
• Enter your shipping details
  
• Choose your payment method
  
• Click Pay Now or Complete Order
  

Your order will then be processed successfully.

If you need help placing your order, you can contact dara customer support and we will guide you through the process. We aim to make your shopping experience easy, clear, and secure.